Payments & Stripe
Checkout, payouts, failed payments, fees and taxes.
Connect Stripe to get paid
Set up payouts, understand each verification status, and fix the most common Stripe issues.
When and how you get paid
How money moves from your subscribers to your bank, and where to see your balance.
Why does Stripe say "free trial"?
Your subscribers pay in full when they join. Here's why Stripe's receipts mention a trial anyway.
Failed payments and card updates
What happens when a renewal payment fails, and how subscribers update their card.
Fees
MailClubly's platform fee, Stripe's processing fees, and dispute fees: what you pay and when.
Sales tax and VAT
Collect sales tax or VAT at checkout with Stripe Tax, and what remains your responsibility.
Your Stripe account, your data, and moving your club
Where your subscribers' payment data lives, what you can see, and how to move your subscriptions elsewhere without anyone re-entering their card.
Can't find what you're looking for?
Write to us. A real person replies, usually within 24 hours on weekdays.