Cancel, refund, or fix a duplicate subscriber

All of this happens in Subscribers → Details (next to the subscriber), in their billing section.

Cancel a subscription

1. Click Cancel this subscription…
2. Confirm with Cancel subscription.

The subscription stops at the end of the period they've paid for: no further charges, and anything they've already paid for still ships. Their status shows Cancels [date], and you can click Undo until that date.

Subscribers can also cancel themselves from Manage your subscription in any of their emails.

Refund a payment

Each paid invoice in their billing history has a Refund button. It refunds that whole payment to their card, and MailClubly's commission on it is refunded too. A payment that was already partly refunded (from Stripe, for example) shows the amount refunded.

• If the refunded payment was for a mailing that hasn't shipped yet, that mailing is marked Refunded and drops off your shipping list.
• Refunding doesn't cancel the subscription. To stop future charges too, also cancel it (above).

Someone subscribed twice by accident

This happens when someone isn't sure their first checkout worked. You'll see the same person twice in Subscribers.

1. Open Details on the duplicate (usually the newer one).
2. Refund its payment.
3. Cancel that subscription.

Refund a gift

A gift is paid once, so it has no subscription to cancel. In its Details, click Refund this gift… to refund the buyer in full.