Connect Stripe to get paid
Set up payouts, understand each verification status, and fix the most common Stripe issues.
MailClubly uses Stripe to take your subscribers' payments and send the money to your bank. Setting it up is free and takes about 5–10 minutes. You don't need a Stripe account beforehand: it's created for you.
How to connect
- Go to Settings → Payouts.
- Choose your Business country and save.
- Click Connect with Stripe and follow Stripe's steps: your details, identity and bank account.
- At the end, Stripe sends you back to MailClubly.
Your business website: Stripe asks for one. We pre-fill it with your club page (mailclubly.com/@your-club), which Stripe accepts. You can also use a social media profile: enter it as a full link, not just a handle.
What the status means
| You see | What it means |
|---|---|
| Connect your Stripe account | You haven't started yet. |
| Finish connecting Stripe | You started but didn't finish. Click Resume onboarding. |
| Stripe is verifying your account | Your details are submitted. This usually takes a few minutes, occasionally longer. |
| Stripe needs more information | Stripe couldn't verify something. Click Provide information in Stripe and follow the steps. |
| Payments connected | You're all set. |
While Stripe verifies you, your club can often already take subscribers; the money simply waits in your Stripe balance until verification is complete.
Common issues
Stripe asks for an ID document. Upload a clear, full-color photo or scan of a valid ID (not a photocopy, not expired), showing all four corners (front and back for cards). The name must match your Stripe details exactly. Reviews can take up to 24 hours. Stripe's document guide
Wrong country code on the phone number. Stripe guesses the country code from your location. Click the flag next to the phone field and pick your country before typing your number.
Changed phone number and can't log in to Stripe. Go to connect.stripe.com/express_login and choose to verify with email instead. Stripe's help page
Wrong bank account or email in Stripe. Change it in your Stripe dashboard: Settings → Payouts → Stripe Dashboard.
Changing your country. This disconnects Stripe, and you'll need to connect again. It isn't possible while you have active subscribers.
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