Orders

Every shop order shows in Orders, with its date, buyer, items, total and status. You also get a New order email each time.

Statuses

Status	Means
To ship	Paid. Post it.
Payment on its way	The buyer paid by bank, which can take a few days. Wait until it shows To ship.
Shipped	You marked it as shipped.
Pending	The buyer is still at checkout.
Expired	The checkout wasn't finished. Nothing was charged, and held stock is back on sale.
Refunded	The payment was refunded.
Disputed	The buyer disputed the payment with their bank. Don't ship it.

Ship an order

1. Click the order to see its items and the shipping address (Copy the address copies it in one go).
2. Post it.
3. Add a Tracking note if you have one (a tracking number, or a note for the buyer), and click Mark as shipped.

The buyer gets an email saying their order is on its way, with your tracking note.

Emails the buyer receives

• Order confirmed, right after paying.
• Your order has shipped, when you mark it as shipped.

Buyers can simply reply to these emails: their reply lands in your Messages, like your subscribers' replies.

Refunds

There's no refund button for orders in your dashboard yet. To refund an order, contact us with the order, or refund it from your Stripe dashboard: the order then shows Refunded.