Emails your subscribers receive

MailClubly sends a few emails to your subscribers automatically. They come from your club's name and are written in your club's voice. Replies go to your Messages tab.

Email	When	What it says
Welcome	Right after they subscribe	Thanks them for joining and gives the ship date of their first mailing.
Your mail is on the way	When you click Mark as shipped	Your mailing's title and first photo, "it should arrive in the next few days".
Skipping this month	When you skip a mailing	Tells them there's no mailing that month, and when the next one ships.

Gifts

All the emails about a gift go to the person who bought it, never to the recipient:

Email	When
Your gift is booked	Right after they pay, with the recipient and the first ship date.
Your mail is on the way	Each time you mark one of the gift's mailings as shipped.
The last letter of your gift is on its way	When the gift's last mailing ships.

Shop orders

Buyers from your shop get an order confirmation right after paying, and an order shipped email (with your tracking note) when you mark the order as shipped. See Orders.

Every email ends with a Manage your subscription link (update card or address, cancel) and a note inviting them to reply with questions or a change of address.

Language

Each subscriber gets emails in the language they used when subscribing (English, German, French or Spanish), or your club's default language.

Emails you receive

Everyone on your team gets these:

• New subscriber: each time someone joins.
• New gift: each time someone gives your club as a gift.
• New order: each time someone buys from your shop.
• It's mail day: when a mailing is ready to ship.
• New message: when a subscriber writes to you.

When someone accepts your team invitation, you also get a "joined" email.

Can I change the text?

Not yet. The emails use the same wording for every club. Custom email text is on our roadmap.

Stripe may also send its own receipts and payment emails to subscribers, depending on your Stripe account settings.