Policies and legal pages

Your club's policies are in Settings → Policies. Each one is Automatic (written by MailClubly), Published (your own text) or Not set. A policy that isn't set is shown nowhere.

The list

Policy	What it's for	Automatic text
Cancellation policy	How members cancel and what they still receive.	Yes, on from the start
Shipping policy	When your mail is posted, where you ship and how delivery works.	Yes, when you switch it on
Refund policy	Refunds, returns and the right of withdrawal.	No
Privacy policy	How you use your members' personal data.	No
Terms and conditions	The terms of sale between you and your members.	No
Legal notice	Who runs the club: name, address and contact (Impressum).	No

Need something else, such as a withdrawal form or house rules? Add a page creates a page with a title of your own. You can add up to 10.

Automatic policies

With Use the automatic policy on, MailClubly writes the text from your club's settings and shows it to each visitor in their own language (English, German, French or Spanish). It follows your settings: change your ship day and the shipping policy changes with it.

To write your own instead, switch it off. You start from the automatic text and edit it freely. Switch it back on anytime: your own text is kept for later.

Your club always has a cancellation policy. If you remove your own text, the automatic one comes back.

Writing your own text

Open a policy, then write or paste your text and click Save. Headings, bold, lists and links are kept when you paste from a document or from a legal text provider.

Only admins can change policies. Other team members can read them.

Languages

You write in your club's main language, and that text is shown to every visitor. If people read your page in several languages, click Add a translation and write a version for English, German, French or Spanish. Visitors whose language has no translation see your main text.

We never translate your own texts automatically: a legal text has to say exactly what you mean.

Where visitors see your policies

• At the bottom of every page of your club, under Legal.
• Next to the pay button: all of them when someone subscribes, and all but the cancellation policy on shop orders and gifts.
• On a page of their own, for example mailclubly.com/@your-club/policies/shipping. With a custom domain, they are on your domain too.

If you sell from Germany or elsewhere in Europe

Online sellers there are usually expected to show who they are and their terms. In MailClubly that maps to:

• Legal notice for your Impressum.
• Privacy policy for your Datenschutzerklärung.
• Terms and conditions for your AGB.
• Refund policy for your right of withdrawal text (it is named Widerrufsrecht on your German page), and Add a page for the withdrawal form.